Mindgate - Automating Root Cause Analysis with Google AgentSpace
MindGate Solutions partnered with Wohlig Transformations to implement a Google Cloud AgentSpace-powered automation platform designed to streamline support operations and significantly reduce manual effort in ticket handling.
Project Overview
The project delivered a Google Cloud AgentSpace-powered automation solution that performs automatic root cause analysis (RCA) of Jira support tickets. By implementing this AI-driven agent, Mindgate aimed to enhance support team productivity and reduce manual resolution time.
Key Objectives
The solution was designed to meet several core objectives for a robust, production-ready system:
Platform Setup: Configure AgentSpace with secure Role-Based Access Control (RBAC) access.
Agent Development: Build a custom, server-side intelligent agent.
Integration: Connect and validate the Jira connector with required authentication.
Automation: Implement the root cause analysis logic and automated ticket updates.
Workflow Execution: Configure AgentSpace workflows to trigger the agent automatically.
Training & Handover: Deliver comprehensive documentation and conduct user training sessions.
The Solution: Google Cloud Services & Automation
The automation platform leverages several core components of Google Cloud AgentSpace:
AgentSpace and Agent Engine.
The custom intelligent agent was built using the Agent Development Kit (ADK) (Python-based).
The solution integrates with systems via Google Workspace Connectors , specifically validating the Jira connector.
Process orchestration is handled by Automation Workflows , with security governed by Identity & Access Management.
Key Benefits
The deployment of the AgentSpace platform resulted in multiple operational efficiencies:
Automated RCA: Eliminates manual analysis, saving time and effort for support teams.
Improved Efficiency: Achieves faster support ticket processing and resolution cycles.
Accuracy & Consistency: Standardized RCA logic reduces human errors.
Direct Jira Updates: Posts automated structured summaries directly to Jira tickets.
Scalable Automation Layer: The platform is extendable with additional agents and workflows for future expansion.
Secure & Compliant: Built with enterprise-level access and control mechanisms.
Wohlig’s Approach & Timeline
Wohlig followed a focused, two-week engagement plan for rapid deployment:
Environment Setup: AgentSpace configuration, RBAC, access controls, and security setup.
Agent Design & Development: Jira connector validation, RCA workflow design, and Python-based ADK agent development.
Workflow Configuration: Importing the agent into AgentSpace and configuring triggers and automated flows.
Integration & Engine Deployment: Deploying the custom agent to Agent Engine and validating the RCA execution flow.
Documentation & Training: User and technical documentation, live training session, and system handover.
About MindGate Solutions
MindGate Solutions is a leading provider of digital payment platforms for global banks and financial institutions. The organization constantly focuses on operational excellence, automation, and intelligent workflows to support mission-critical systems. Their adoption of an AI-driven automation agent is a strategic step toward streamlining ticket handling and enhancing support team productivity.
About Wohlig Transformations Pvt. Ltd.
Founded in 2015, Wohlig Transformations specializes in GenAI and DevOps services, with a team of over 160 professionals across India and UK. Their expertise in implementing advanced AI solutions and proficiency in CNCF technologies empowers clients to thrive in an increasingly digital landscape.
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