ONDC: Revolutionizing Digital Commerce with AI-Powered Information Access
ONDC partnered with Wohlig Transformations to develop an advanced GenAI chatbot leveraging RAG architecture for comprehensive information retrieval
Overview
The Open Network for Digital Commerce (ONDC) collaborated with Wohlig Transformations Pvt. Ltd. to develop an innovative AI-powered chatbot solution. The project focused on creating an intelligent system capable of providing accurate, contextual responses to user queries about ONDC by processing and analyzing content from multiple sources including website content, GitHub repositories, and documentation.
The Challenge
ONDC faced several key challenges in making their platform information more accessible:
Complex Information Structure: Vast amounts of documentation spread across multiple sources and formats
Data Integration: Need to process and analyze content from various sources including website, GitHub, and PDFs
Query Understanding: Requirement for accurate interpretation of user queries and context preservation
Real-time Access: Need for instant, accurate responses to user questions
Scalability: Building a system capable of handling growing content and user base
The Solution
Wohlig Transformations implemented a comprehensive RAG (Retrieval Augmented Generation) based solution:
RAG Architecture Components
Custom Vector Store: Optimized document embeddings, efficient retrieval system, real-time index updates
AI Search Engine: Semantic search capabilities, multi-vector similarity, hybrid ranking algorithm
Context Management: Dynamic context window, relevance scoring, knowledge graph integration
Technical Implementation
Data Processing Pipeline: Document processors, embedding generators, quality filters
Search Components: Query understanding, intent classification, response generation
Integration Layer: API gateway, React frontend, monitoring system
Google Cloud Infrastructure
Vertex AI & Gemini 1.5 Pro: Core AI processing and LLM capabilities
BigQuery: Vector search and data storage
Cloud Storage: Document management
Cloud Monitoring: System health tracking
Key Results
Enhanced User Experience: Natural language interaction, accurate responses, quick information retrieval
Improved Information Access: Centralized knowledge base, comprehensive data coverage, real-time updates
Operational Efficiency: Automated data processing, reduced manual effort, streamlined information flow
Scalable Architecture: Handles growing data volume, flexible infrastructure, high performance
Advanced Analytics: Usage patterns tracking, query analysis, continuous improvement metrics
About ONDC
The Open Network for Digital Commerce (ONDC) is a pioneering initiative aimed at promoting open networks for digital commerce, using open-sourced methodology and protocols. This innovative platform is designed to democratize digital commerce, making it accessible to businesses of all sizes while fostering innovation and enabling seamless integration of various digital commerce solutions.
About Wohlig Transformations Pvt. Ltd.
Founded in 2015, Wohlig Transformations specializes in AI and Cloud Infrastructure solutions, with a team of over 160 professionals across offices in Mumbai, London, and Dubai. The company is recognized for implementing cutting-edge technology solutions that drive digital transformation across industries.
Learn More
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Presentation: